Shipping & Returns

INTRODUCTION

Trusted Tech Team can ship to nearly any address in the world. However, there are restrictions on some products, and others cannot be shipped to international destinations. To ensure customer satisfaction, Trusted Tech Team offers a 30 day product guarantee. Please read below for a full treatment of our Shipping & Returns policies.

 

SHIPPING POLICY

When you place an order with us, either online or through our customer service team, the estimated time for delivery is influenced by various factors. These include the destination of your order, the chosen shipping method, and the time you place your order. Most of our products are digital and we strive to process these same day.

To help you plan, here are the estimated processing and delivery times for each shipping method. Please note that these are estimates and, depending on product availability, your items may arrive earlier than expected:

Digital Products:

Electronic Delivery: Immediate processing. Delivered to your email within 30 minutes**.

Weekdays (Monday to Friday):

Time order is placed	Estimated Delivery Time
** 6 AM to 4 PM PST, Monday to Friday	Within 30 minutes
4:01 PM to 8 PM PST, Monday to Friday	Within 2 hours
12 AM to 5:59 AM PST, Monday to Friday	By 6 AM PST the same day
8:01 PM to 11:59 PM PST, Monday to Thursday	By 6 AM PST the following day
8:01 PM to 11:59 PM PST, Friday	By 10 AM PST the following day

 

Weekends (Saturday & Sunday):

Time order is placed	Estimated Delivery Time
10 AM to 8 PM PST, Satuday & Sunday	Within 4 hours
12 AM to 9:59 AM PST, Saturday & Sunday	By 10 AM PST the same day
8:01 PM to 11:59 PM PST, Saturday	By 10 AM PST the following day
8:01 PM to 11:59 PM PST, Sunday	By 6 AM PST the following day

 

Physical Products:

Ground: 1-2 days processing time. 4-10 business days for delivery.

Express Saver: 1-2 days processing time. 2-3 business days for delivery

Standard Overnight: 1-2 days processing time. 1 business day for delivery.

 

RETURN POLICY

Within 30 days of delivery, we will refund the full amount paid for new, unopened items - minus the shipping cost. Prior to returning any product, you must obtain authorization via email: support@trustedtechteam.com or phone: (855) 202-8140.

Trusted Tech Team will pay the return shipping cost for an incorrect or defective item; then ship the correct item through an upgraded shipping method. Refunds are only issued via the original form of payment. 

* Trusted Tech Team will process the product/license key, via manufacturer verification, to ensure the product has not been pre-activated or compromised. Once it has passed the verification process, we will refund the purchase price of the product to the original form of payment.